Refund policy

Thank you for purchasing from Baron Specs, a digital products initiative of Baron Machine Company. Because our products are digital in nature, our return and refund policy differs from that of physical goods. Please read this policy carefully before making a purchase.

1. General Policy for Digital Products

All sales of digital products (including but not limited to CAD files, 3D models, engineering templates, checklists, guides, and eBooks) are final. Due to the immediate nature of digital delivery and the inability to "return" a digital file, we do not offer refunds or exchanges once a product has been downloaded, accessed, or delivered to your email address.

By completing a purchase, you acknowledge and agree to this no-refund policy for digital goods.

2. Exceptions for Refunds

We stand behind the quality of our products. We will consider a refund or replacement only under the following specific circumstances:
  • Technical Issues: The file you received is corrupted, incomplete, or fundamentally different from its description, and our support team is unable to provide a working replacement.
  • Duplicate Charges: You were accidentally charged multiple times for the same product in a single transaction.
  • Non-Delivery: You did not receive your download link or access instructions within 24 hours of purchase, and our support team is unable to resolve the delivery issue.

Note: Refunds will not be granted for buyer’s remorse, lack of familiarity with the software required to open the files, or if the product was purchased by mistake.

3. Order Cancellations

Because our digital products are processed and delivered automatically, we cannot guarantee that an order can be canceled once it has been placed. If you wish to cancel an order, you must contact us immediately at info@baronmachine.net before the product has been downloaded or accessed. If the product has already been delivered, the standard no-refund policy applies.

4. How to Request Support or a Refund

If you experience any issues with your purchase, please contact us within 14 days of your purchase date. We are committed to resolving technical issues promptly.

When contacting us, please include:
  • Your order number
  • The name of the product purchased
  • A detailed description of the issue (screenshots are highly appreciated)

Contact Information:
Baron Machine Inc. (Baron Specs)
Email: info@baronmachine.net
Address: 40 Primrose Dr. S, Laconia, NH 03246, United States